Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,313 Reviews)
Rating breakdown 87,313 reviews
5 Stars
64,855
4 Stars
9,603
3 Stars
4,250
2 Stars
2,714
1 Star
5,891
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Charge
on January 18, 2026
Posted by: Womb24
from Virginia
TurboTax charges entirely too much for people who self-prepare their taxes. What should be a simple, affordable process turns into constant upselling and unnecessary fees. If you’re doing your own taxes, the pricing feels excessive and unjustified.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Service
on January 18, 2026
Posted by: MAT 05
from AL
Turbo Tax was easy to navigate and understand each step.
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on January 18, 2026
Posted by: LizzyBeth97
from Virginia
It is a good reliable product that has always gotten the job done
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 18, 2026
Posted by: tricke
from maryland
very helpful very satisfied and lots of tools to use
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Fees not explained
on January 18, 2026
Posted by: Claud0323
from 4480 Secretariat Ct
Fees at end were a surprise. Money grab. Was not explained.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbox tax is awesome
on January 18, 2026
Posted by: chellelle
from Texas
Great service and highly recommended. we will definitely use them next year.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great as always
on January 18, 2026
Posted by: RochelleGregory
from Maryland
Ive been using TurboTax for at least 8 years now, always a great experience
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo
on January 18, 2026
Posted by: Zackery97
from tn
good experience. easy to use, Able to get help when needed
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com