Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
A little confusing
on January 28, 2026
Posted by: Aq559
from Oklahoma
It's a little confusing first off i thought turbo tax was supposed to be free yet I payed $128.00 and then it will tell me everything looks good but my return keeps getting kicked back
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax easy
on January 28, 2026
Posted by: Ciara2796
from Fl
So easy and fast great to use for first time users
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome experience!
on January 28, 2026
Posted by: Matt200400
from Wisconsin
They made it very easy and walked me through with every step. Will be using again!
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Love Turbo Tax, beware scanned docs for accuracy!
on January 28, 2026
Posted by: hiltongt
from Michigan
We've used Turbo Tax for years and it has always done a great job. This year's software has had major changes and some of it is not as clear as in past years. Also in scanning in tax documents it entered information into the wrong place. I had to go back through to find the error I knew existed after seeing refund/tax due information. Be very careful reviewing your return. We've never had this occur before. Still recommend Turbo Tax.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
More streamlined.
on January 28, 2026
Posted by: CSShort
from Missouri
I have been using TurboTax for decades. TurboTax continues to get easier to use and more streamlined. The process couldn't be any more straightforward.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on January 28, 2026
Posted by: Anonymous
from Stockbridge, Georgia
Process was useful and will allow me to cover my school expenses.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you
on January 28, 2026
Posted by: Kkmiller
from texas
thank you this was quick and easy
I will use again
I will use again
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome company
on January 28, 2026
Posted by: Patrick68
from PA
very easy to understand and walked me through issues. Happy I could pay the fee for your services with tax return
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com