Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,313 Reviews)
Rating breakdown 87,313 reviews
5 Stars
64,855
4 Stars
9,603
3 Stars
4,250
2 Stars
2,714
1 Star
5,891
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy Taxes
on January 17, 2026
Posted by: Pud D
from west virginia
Fast and Easy, correct and simple with step by step help
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is easy to use
on January 17, 2026
Posted by: shane196221264
from ohio
Great product easy instructions Fantastic product
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
fast and easy turbo tax is GREAT!!!
on January 17, 2026
Posted by: shae5676
from PA
CS go easy and fast return. When I use TurboTax I never have any problems at all. Very accurate.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good for at home
on January 17, 2026
Posted by: Erincatlady
from Oregon
It was fine. Easy to do at home. It just takes too long to do, especially when most the info is already generated
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on January 17, 2026
Posted by: Liza79
from texas
Love the ease of filing with Turbo Tax. You guys rock!
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly recommend
on January 17, 2026
Posted by: Jla11h
from PA
Helped me correct a problem easily and efficiently
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you
on January 17, 2026
Posted by: Casmith69
from Tennessee
It was fast and easy, just not too happy for the fees to deposit into my checking account
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
New scam
on January 17, 2026
Posted by: Ahdhdj
from Virginia
New feature that MAKES you pay to file your return.
As I was getting ready to process my return I flipped to the next page and there was a section telling me I need to pay because there was some form (I did not see this form, and never have) that they needed to charge me $128 to file which had no difference on my refund. There was no way to go around it or say this does not apply to me. Once I clicked onto the page the only way it would let me go was forward. Hopefully this does not happen to you. Definitely will not use next year.
As I was getting ready to process my return I flipped to the next page and there was a section telling me I need to pay because there was some form (I did not see this form, and never have) that they needed to charge me $128 to file which had no difference on my refund. There was no way to go around it or say this does not apply to me. Once I clicked onto the page the only way it would let me go was forward. Hopefully this does not happen to you. Definitely will not use next year.
Written by a customer while visiting turbotax.intuit.com