Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,313 Reviews)
Rating breakdown 87,313 reviews
5 Stars
64,855
4 Stars
9,603
3 Stars
4,250
2 Stars
2,714
1 Star
5,891
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
turbotax is great
on January 17, 2026
Posted by: truethewoo
from SC
this has been a very good tool to use there has not been any issues using this at all.
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Choose turbotax
on January 17, 2026
Posted by: JRivera1994907
from Virginia
Quick and easy process. Easy to navigate an get things done quick and accurately.
Pros: My employment status changed this year, I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax charged me more than I chose
on January 17, 2026
Posted by: GrandmaBrandy2962
from california
turbo tax charged me more than I chose my options .
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Simple Enough/ "Free" cost me nearly $100
on January 17, 2026
Posted by: CHDKS
from Texas
Not sure why I was charged $50+ to finalize my return or submit it (not really clear what that was for, it just said Turbo Tax Online Deluxe, i never selected deluxe) and another $30+ to have it direct deposit. "Free" is very misleading. If you charge to file the return, say so upfront. I would understand the deposit fee if TT was giving me funds early but that's not the case. I wouldn't mind paying the fees if that is disclosed UPFRONT.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the way to do
on January 17, 2026
Posted by: MrRevol
from New York, ny
Been using TurboTax for many years. It’s the quickest most accurate way to do it without making a mistake and getting the max refund.
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Works!!
on January 17, 2026
Posted by: CashMoneyBrother
from CT
I had to call a live expert, at no extra cost, and she told me how to find my overtime premium. Then turbo tax calculated the "1/2".
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick easy process
on January 17, 2026
Posted by: ToriBaby
from 2300 W San Angelo St, Apt 3077
Love it. Quick and easy. Most refund back possible
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
It's great to know that you were satisfied with your refund amount. We appreciate your trust in TurboTax, and look forward to assisting you again in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great service very easy to use
on January 17, 2026
Posted by: Cz1982
from Kansas
Was very easy to use Didn’t take long for me to use app
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com