Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,313 Reviews)
Rating breakdown 87,313 reviews
5 Stars
64,855
4 Stars
9,603
3 Stars
4,250
2 Stars
2,714
1 Star
5,891
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
free federal fee
on January 16, 2026
Posted by: free federal
from ohio
If you the federal is supposed to be free than why are you charging a fee? It should be free
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes life easier. Awesome!
on January 16, 2026
Posted by: Balla Boi
from Nevada
The process was fast and easy, and they are very helpful.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on January 16, 2026
Posted by: Tg345
from Nevada
Easy and fast would recommend for first times users
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 16, 2026
Posted by: ally7337
from west virginia
quick and easy to use, i did it myself and is a lot cheaper than other places
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for your feedback! We're glad our fees met your expectations, and we'll keep working to offer the best value possible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love turbotax
on January 16, 2026
Posted by: Benzy1005
from TN
My experience went well I enjoy filing with them..
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Strongarmed into payment
on January 16, 2026
Posted by: IWouldReallyRatherNot
from New Hampshire
Was forced to either pay out of pocket for deluxe or pay an extra 40 dollars to use my tax return for it, they locked several important deduction options behind the paywall so I was forced to do it for a larger return. More specifically with deluxe I got an additional 180 dollars which is the sole reason I bought into their garbage features. It's only saving grace is that it has my information from the last several years so I don't need to worry about putting more info in than needed. The AI review thing for this is also very awful and keeps eating my typing until I slow down to a toddler's speed, so it can't even do that correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was great
on January 16, 2026
Posted by: Jennycat325
from Mississippi
IT WAS STRAIGHT FORWARD AND EASY TO COMPLETE. IT WAS DONE IN A TIMELY MANNER.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax
on January 16, 2026
Posted by: V2007
from Iowa
This was very complicated, my refund was very small I and a student that works part time.
Written by a customer while visiting turbotax.intuit.com