Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,314 Reviews)
Rating breakdown 87,314 reviews
5 Stars
64,856
4 Stars
9,603
3 Stars
4,250
2 Stars
2,714
1 Star
5,891
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbo tax hidden until the end fees
on January 16, 2026
Posted by: brokegirltn
from TN
good for asking all the correct questions, but bad on them for not letting you fie free 1040 easy form and not disclosing all fees up front when doing direct deposit and still charge for the free one so it still cost 89 bucks for filing and refund to bank account. not cool turbo tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
They bump up your package if you take deductions
on January 16, 2026
Posted by: pthhhhhhh
from SC
I wasn't expecting to have to pay for the deluxe version. I should have been given notification to rethink entering my credits, will it be worth it to me to pay the extra for to upgrade.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
it is almost perfect.
on January 16, 2026
Posted by: Rocket54
from Arkansas
I never have enough credits to itemize and I think you should have a way of for people like me to choose standard or itemized filing before we have to spend so much time answering no to a bunch of questions that don't apply to us. I would cut out a lot of time for us simple filers.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 22, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thumbs up
on January 16, 2026
Posted by: CndLou
from West Virginia
Convenient to use and doesn't take too long. Glad to be finished.
Response from turbotax.intuit.comBy TurboTax Care Team, January 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 16, 2026
Posted by: Smashly171326
from Tennessee
I’ve been using TurboTax since I was 18 and it just gets better and better with time! Great guidance, and easy to understand.
Response from turbotax.intuit.comBy TurboTax Care Team, January 25, 2026
We’re so glad to have you with us year after year! Thank you for trusting TurboTax--we’re honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS AWESOME
on January 16, 2026
Posted by: Arizona JKT
from Arizona
Turbo Tax has been my go to for years. They make the Tax Return Process a snap, with helpful tips and ticks and even guides when I have questions.
Response from turbotax.intuit.comBy TurboTax Care Team, January 25, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on January 16, 2026
Posted by: bncr2018
from La Porte, Tx
good. fast. easy. helpful tips. accurate with amount of refund. like the features. can chat with someone on line if i am stuck.
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Go to for tax returns
on January 16, 2026
Posted by: Mac6767
from Georgia
Easy to use, especially when you've used in the past. Pulls up information for you from previous tax returns
and current W2s or other forms.
and current W2s or other forms.
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com