Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,315 Reviews)
Rating breakdown 87,315 reviews
5 Stars
64,857
4 Stars
9,603
3 Stars
4,250
2 Stars
2,714
1 Star
5,891
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
user friendly and very reliable
on January 16, 2026
Posted by: ReneV924
from Florida
Extremely user friendly and very resourceful with tips available at your fingertips, with each step of process.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 16, 2026
Posted by: bakerboy525
from south carolina
awesome very fast only took 35 minutes and i was done and ready
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Terrible
on January 16, 2026
Posted by: This site is terrible
from PA
Hidden fees. cost more than the returnerhpsjkfas
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Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo was amazing
on January 16, 2026
Posted by: MK Moore
from MS
Turbo tax was easy and great thank you again !!!!!!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Accurate, fast, and easy
on January 16, 2026
Posted by: corec
from Texas
Always fast, accurate, and helpful. Won't ever use anything else.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
FORCED TO UPGRADE
on January 16, 2026
Posted by: Dj Elliott
from Florida
I've been using Turbotax for quite some time now, but this use of it lead me to be forced to upgrade to Deluxe because of a Retirement Savings Contribution Credit which I was forced to do. I also don't recall having to pay an additional $40 to have the FORCED upgrade to be taken out of my tax return. I gained $34 from the Retirement Savings Contribution Credit but ended up having to pay $89 to file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Ok
on January 16, 2026
Posted by: Kayes53
from Kentucky
Im not interested in doing these reviews so thanks
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy
on January 16, 2026
Posted by: Mig2142
from Florida
This is the best experience that I have ever had with an online service. I will recommend to everyone that I know.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com