Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Not thrilled
on January 28, 2026
Posted by: Beccablay17
from Washington
Forced me to upgrade my plan stating I had a Medicare Tax form to file that I had no knowledge of and it didn't even show me the form.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Last time using TurboTax
on January 28, 2026
Posted by: GAnK2025
from Las vegas, NV
I have done my taxed with Turbotax and it gets worse every year. I don't like the hidden fees and how taxes are being done.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax easy to use.
on January 28, 2026
Posted by: kanger83
from Indiana
Quick, easy to use and understand. I don't like being charged to file. I understand federal and state charges you, but I was charged 3 times in total (Federal, State and TurboTax). Other than that, I will continue to use it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Intuitive Design
on January 28, 2026
Posted by: rayrrader
from North Carolina
TurboTax is a solid choice for anyone looking to take the stress out of tax season. Its user-friendly interface transforms a complex, often overwhelming process into a straightforward, step-by-step interview.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awsome
on January 28, 2026
Posted by: Pmatthew1996
from North carolina
Couldn't have made it any easier! And the amount of guidance and understanding they provide is great .
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesom
on January 28, 2026
Posted by: lljeffries
from tn
it is a great tool and very helpful to get the most
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Long time customer, first time issues
on January 28, 2026
Posted by: Steadyforest
from Michigan
Usually love turbo tax, has always made it pretty simple. found it really difficult to change some issues I had. It was also not letting me use drop down list when editing and reviewing, causing me many issues and time wasted.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
The best tax filing software available
on January 28, 2026
Posted by: Anonymous
from South Carolina
I have been filing using Turbo Tax for many years. This year's version was easy to use and the software provides good guidance for filers. I think the filing process was much more cumbersome than past years. I think I had to electronically sign 4 times, at least. It is compatible with my new computer and the accuracy of Turbo Tax has always been good. I never have to worry that the filings are incorrect.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com