Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
"Free" + Fee + Fee
on January 28, 2026
Posted by: Matt000000
from MO
"You qualify to file for free" followed by "optional upgrade" followed by "you have to upgrade to file". The next thing you know you had to upgrade for $50 just to finish filing, pay $40 to e-file, and to top it all off once you've locked in and paid they reveal that there's a $35 fast processing fee that is supposedly "optional" but there is NO WAY TO OPT OUT!!! all said and done you're left paying $100 or more to file for "free". I will not be using TurboTax to file my taxes next year. 1 star. And if i could rate it 0 stars i would.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on January 28, 2026
Posted by: Brando1983
from Indiana
I've been using Turbo Tax for years. It is by far the best way to do your taxes by yourself. It is fast, easy and accurate.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on January 28, 2026
Posted by: Freemanstrong
from 9911 se 170th Ave rd
It was very easy and it walks you through step by step
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on January 28, 2026
Posted by: Spicyonicy
from Arizona
Made it very easy to file my taxes . Will use again and again.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great!
on January 28, 2026
Posted by: Rickmster
from Texas
Excellent tool with regard to accuracy an "catching" potential deductions.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax was easy
on January 28, 2026
Posted by: Pkepk84
from Pennsylvania
It was easy to complete and had a very good breakdown.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Amazzzzzzzzing!
on January 28, 2026
Posted by: ItsTurboTax4ME
from Florida
It was quicker to file this year since I first started filing back in 2010.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax was very helpful
on January 28, 2026
Posted by: Casey985
from Louisiana
Turbo tax was very helpful an easy to use I recommend turbo tax.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com