Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Love Turbo Tax
on January 28, 2026
Posted by: Sassy1242
from Florida
It was smooth and so easy to do. I was able to prepare my own taxes at no cost.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thank you for your feedback! We're glad our fees met your expectations, and we'll keep working to offer the best value possible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is super easy
on January 28, 2026
Posted by: sw2407
from Maryland
user friendly, great explanations, and almost fun to use.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo bite
on January 28, 2026
Posted by: Greatnesss
from Pennsylvania
Very expensive hidden costs. Every thing is charged for service
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SIMPLICITY
on January 28, 2026
Posted by: ANS19138
from FL
VERY EASY PROCESS GAURUNTEED WITH ACCURACY AND GUIDENCE
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best!
on January 28, 2026
Posted by: StephDLow
from Texas
Great program, I use it every year and I will use from now on!
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on January 28, 2026
Posted by: Wayn022
from Jasper, AL
I have been using Turbo Tax for over 15 years and love the features and the peace of mind it gives while doin your taxes. The help features are always useful.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not as good as the Desk-top version
on January 28, 2026
Posted by: RLCJR2
from PA
first time using the on-line since I don't have Windows 11. Found it to be more confusing to use than the Desktop version which I've used for the past decade but was able to completer after many backups.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very User-Friendly
on January 28, 2026
Posted by: Techiyah
from FL
Very self-explanatory & user-friendly! I'd recommend to anyone. Instructions are clear & concise.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com