Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,550 Reviews)
Rating breakdown 87,550 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,909
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
great
on January 29, 2025
Posted by: midnight19
super easy and well explained. easy to follow and use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax STOLE my money!
on January 29, 2025
Posted by: 1776TeaParty
from Arkansas
this should be free. Its ridiculous to steal from poor people like this.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
good
on January 29, 2025
Posted by: hygh
from Philadelphia PA
overall good product, answered questions well, easy to use
Pros: My employment status changed this year, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
False advertising, NOT FREE!
on January 29, 2025
Posted by: Weeblez88
Easy to use but shouldn't say free if you're still going to charge a service fee even though i did not require any assistance.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
I like it but TurboTax please chill.
on January 29, 2025
Posted by: HCrescent
I really like the convenience of filing with TurboTax but some of the monetization is very predatory. Having me select a free pack early on to then at the very end of filing rug pull half the return as a required upgrade to "deluxe" is annoying. I understand that filing a Schedule C is not covered by the free version but that should really be handled during the section C part or earlier.
The other more subversive thing I came across while filing this year was the $40 fee for paying tax filing out of the return. The fee is not explicitly listed anywhere on screen until you have reviewed and almost finished filing your taxes. At that point you can't go back and change how you choose to pay for filing. I had to find the downgrade package page and then click back into "review" to change how I pay for filing.
These and other obvious but much more passable things create an air of predation and underhanded tactics that degrade my trust in Intuit. I love the ease of use but the predatory anti-consumer monetization is a bit overboard. Having said that, unless I see another platform offering the same ease of use without the predatory tactics I will be here again next year and be happy to have the service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2024taxreturn
on January 29, 2025
Posted by: 456tripss
good it was quick easy and simple would recommend!
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 29, 2025
Posted by: Bbrisut3
from Georgia
Great product! Easy to use! The steps make it super easy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wonderful-Step by Step-simple, fast, and Accurate
on January 29, 2025
Posted by: Sher20250911
Wonderful-with the step by step instructions my taxes were simple, fast, and Accurate to fill out.
Written by a customer while visiting turbotax.intuit.com