Normally, I have no problem with TurboTax. However, this year the app was glitching and giving me incorrect information. Once, I completed my taxes on a computer everything resolved. I would say just app updates.
Very easy and user friendly, been going to professional places for years and wasting money. TurboTax lets you do it yourself easily and for a very small fee. Easily worth it!
Quick and easy with simple explanations. I never felt confused about what was needed next. The sidebar helped when I felt I needed to navigate back to a previous step.