Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Terrible
on April 15, 2026
Posted by: Fix it again
from MI
Cumbersome, slow, better on desktop but shouldn't require Windows 11.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is a very easy program to use.
on April 15, 2026
Posted by: Shell 49
from Henrico, VA
I have used Turbo Tax for many years now because it has been so reliable.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Most likely my last year to use Turbotax!
on April 15, 2026
Posted by: JPearson82
from Texas
I normally use the Turbo tax desktop version and had enrolled in the Turbotax Desktop Advantage plan last year. I was very disappointed when I went to start my taxes this past week and realized that the Turbotax desktop version provided by the Advantage plan would only run on Windows 11. I am still using Windows 10 with extended support from Microsoft and have no intention to upgrade to Windows 11 but will be migrating to Linux. With very little time I was basically forced to use the Turbotax online version and am not a big fan of the web-based version. I am also not very happy that I have had to pay for Turbotax two times this tax year, one time for the Advantage plan and now for the web version I filed my taxes with. I have used Turbotax for last 30 years and it has been the only tax software I have ever used. I have also suggested it to many of my friends and family. It is sad to say that this will most likely be my last year to use Turbotax and will search for another alternative next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too expensive
on April 15, 2026
Posted by: btupps
from Oregon
Way too expensive and did not give me an option for a lower tier.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Long, complicated, and expensive
on April 15, 2026
Posted by: DCR982
from maryland
Long, complicated, and expensive. I don't remember it taking this long to complete last year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hidden Fees
on April 15, 2026
Posted by: BoboSad
from New Mexico
Hidden fees... minus 4 stars. Simply having an HSA account, which had little tax contributions, required the $80 deluxe version. Additionally, filing taxes for our state required a fee (which was higher than the state taxes themselves)!
Neither of these details were disclosed until the end. It would have taken less time, money, and effort to just go to a local tax service - which we will be doing next year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Recomend
on April 15, 2026
Posted by: Geobr
from Arizona
Great! I recomend turbo taxes fir sure ! I've been using since the last 3 years
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Fees are annoying
on April 15, 2026
Posted by: Arkansas 101
from Arkansas
I hate paying to do my own taxes. I was better off paying a local tax preparer. I also don't understand why each software gives me a different amount and I am putting in the same information.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com