Customer reviews from turbotax.intuit.com
TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(71,987 Reviews)
Rating breakdown 71,987 reviews
5 Stars
53,795
4 Stars
7,954
3 Stars
3,448
2 Stars
2,130
1 Star
4,660
Customer Reviews for TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Thankful for agent support
on October 10, 2025
Posted by: Thankful In Kentucky
from KY
We spoke on the phone with Pat to resolve an issue related to our rejected return. She walked us through the steps to fix the problem and was very helpful!
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
It’s great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
the rep was awesome!
on October 10, 2025
Posted by: Anonymous
from 228 Monument Parkway
yes, the representative did helped me through reviewing my 2024 tax returns! He really helped me a lot! thank you!
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
It’s great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Tiring
on October 10, 2025
Posted by: BraxJewOwnsAmer
from West Virginia
So much crap to deal with this year I don't even know why.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is way to go!
on October 11, 2025
Posted by: VCHENN
from GA
Always a fan of TurboTax, been using for over 20 years. Easy and well guided experience.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Mr
on October 11, 2025
Posted by: Tommy223355
from Illinois
It was very easy and simple to navigate your way through
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
NEVER AGAIN
on October 11, 2025
Posted by: Noeezy
from KY
COMPLETELY OVERRATED A ND OVERCHARGES!! I WILL NOT BE USING TURBOTAX AGAIN!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Needs work for foreign residents.
on October 12, 2025
Posted by: RebeccaMEN
from NY
Difficult to use as a U.S. citizen who is a resident in a foreign country. My tax situation is less common and challenging, and I could use more guidance. Although I entered my tax info to the best of my ability, I don't feel confident I didn't make a critical error or that I won't get slapped with fees for accidentally mis-reporting something. Additionally, I couldn't enter my foreign address correctly in one of the fields because of character count limits. There should be more flexibility there.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on October 12, 2025
Posted by: 20225
from ky
easy to navigate and explain will suggest to friends
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com