Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,324 Reviews)
Rating breakdown 87,324 reviews
5 Stars
64,861
4 Stars
9,606
3 Stars
4,250
2 Stars
2,715
1 Star
5,892
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Disappointed and Unreliable
on May 14, 2025
Posted by: Unhappycustomer202
Complete waste of time and resources. I completed the filing process 3 times and was told I needed a different plan after each completion. This is the first year ever, where I’ve had to pay to file. Of course, it would only suggest the most expensive options for a very simple tax situation that I am in as a single adult. After I was forced into paying for the most expensive plan, I waited months for my return only to later realize that turbotax did not file my taxes for me, just collected the payment. Unbelievable. I was not even notified or alerted that my return was not complete, not sure they care after you pay a substantial amount.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Was ok
on May 14, 2025
Posted by: Duganmaggie
from Ohio
A little trouble but it was fixed.................
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
😊
on May 14, 2025
Posted by: Tanaj922
Awesome and easy to use will use again next year!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Service
on May 14, 2025
Posted by: DDIXON98
from Charleston, SC
This was A Wonderful Experience,Highly Recommend. I will be returning again Next Year.
Pros: I bought or sold investments, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Unprocessed Return
on May 14, 2025
Posted by: ChapSlaps
from Harrisburg, PA
I thought I was finished with my taxes on time! I only just went to see where my refund was & to my dismay the return hadn't gone through even yet!! But they surely didn't mind not contacting me about it & taking my money! I think I'll go elsewhere next time, despite using them for many years since 2007-or-2008 I believe. This was the first time I filed late! I'm really upset & worried about this now. I can't believe it...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax
on May 14, 2025
Posted by: Donnie4040
It was fine easy to file my return my return for this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the way to go
on May 15, 2025
Posted by: Shortstuff67
from Texas
Easy to use will keep using them again and again . Step by step easy to follow and understand
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is fantastic!
on May 15, 2025
Posted by: Drn27
Fun and quick way to file, the app is super user friendly.
Written by a customer while visiting turbotax.intuit.com