Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy to Use
on January 28, 2026
Posted by: Fe65
from MN
I had a question about my return and called the expert. She returned my call in 30 minutes and was so kind and knowledgeable. She hung in there with me until I understood what needed to be done. Also, she told me if I had more questions to call her back. Doing your taxes can be tricky, but Intuit Turbo Tax makes it easy. I've been using it for more than 20 years.
Thanks for a great product!
Thanks for a great product!
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 28, 2026
Posted by: Colty Wolty
from MO
Its's Easy to Use, always and accurate "Turbo Tax"
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is amazing
on January 28, 2026
Posted by: Flory4
from Bolingbrook, IL
I enjoy using Turbo tax and with the help that they provide makes the process much easier. Would completely recommend it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wonderful
on January 28, 2026
Posted by: CHIN71
from Lakeland FL
It was very easy and read readable and understanding
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy and explains everything!
on January 28, 2026
Posted by: JamieLynnD
from South Dakota
Turbo Tax is amazing and helps everyone be able to file their own taxes and see step by step how you come up with our refund or pay in amount. Only thing that would be a little nicer is maybe a little lower on the fees. Yes, I know, professionally people charge more. I just think there should be one low flat fee instead of multiple options. Either way, its still manageable.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use!
on January 28, 2026
Posted by: EstherChoi
from illinois
Easy to use with the familiar language and pictures! However, it's a bit too expensive.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fast and easy
on January 28, 2026
Posted by: Mrs Prada
from Fl
The process was quick and easy to use. Just upload docs and hit submit
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax is terrible
on January 28, 2026
Posted by: Anonymous
from Michigan
Absolutely no help. Unless you want to pay for it. Have fun accessing any documents you might need to try to make numbers match. Free! Yeah you can log in for free that’s about it. I won’t use turbo tax again next year. Iall take it to a professional who want ask me to upgrade 60x times for h same services.
Written by a customer while visiting turbotax.intuit.com