Customer reviews from turbotax.intuit.com
TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(73,529 Reviews)
Rating breakdown 73,529 reviews
5 Stars
55,017
4 Stars
8,076
3 Stars
3,512
2 Stars
2,164
1 Star
4,760
Customer Reviews for TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Never free
on April 16, 2025
Posted by: Boondine
They always say it will be free, but ends up charging you $79.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Service
on April 16, 2025
Posted by: Clint 69
from Anchorage
Amazing program that allowed to file my taxes in minutes !
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
So Frustrated!
on April 16, 2025
Posted by: TamiLynn63
from California
I used the free version, have the order number and at the very end it defaulted to the Deluxe version. I could not get out of it, could not change it, and was pretty much forced to pay it to file my taxes. Yes I did wait until April 14 and spent 2 days trying to get it to go show the free version. I am not happy at all, despite using Turbotax for years. This will be my last unless they can give me a refund.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Suggestion
on April 16, 2025
Posted by: LJB20
from Florida
Generally easy to use. I will suggest better prompt on income for married filing jointly. I was expecting to load my income, answer questions, then be prompted to select spouse then add her W-2 income info. Instead, I had to select additional income (as if for myself), then select spouse, then add her W-2.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy, reliable.
on April 16, 2025
Posted by: Vanessayork
Very fast, very easy. I use it every single year. No issues
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on April 16, 2025
Posted by: John D S
from California
Turbo tax makes filing so easy and convenient. Thank you!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Bring back free
on April 16, 2025
Posted by: Taxpayer⁹
I just wish it was actually free ESPECIALLY for long time filers. Pay for State, Federal, processing, AND paying to pay from the refund! Insane.
It was easy to use, otherwise.
It was easy to use, otherwise.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Federal NOT free
on April 16, 2025
Posted by: Unlucky D
from Portland, OR
Down to the wire and suddenly it's an additional $79.00. I've used this service for many years but this is the last.
Written by a customer while visiting turbotax.intuit.com