Customer reviews from turbotax.intuit.com
TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(73,689 Reviews)
Rating breakdown 73,689 reviews
5 Stars
55,150
4 Stars
8,087
3 Stars
3,521
2 Stars
2,164
1 Star
4,767
Customer Reviews for TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Be AWARE
on April 15, 2025
Posted by: Oldie80
I would have rated excellent but feel I was deceived by the "free" program. Part of the way through, an ad for an upgrade was shown, and I chose to take an upgrade. Upon completion of my taxes, it refused to let me file until I purchased the Deluxe for $79. Then, all of a sudden, the free state filing became an additional $60+x. I have used TurboTax for years and have been completely satisfied but am walking away this year with a sour taste in my mouth. 😟
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Horrible Service
on April 15, 2025
Posted by: Gin11
from Philadelphia
Horrible Service, No One Helped Me Or Responded To My Questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not a good experience this year
on April 15, 2025
Posted by: monkey44
Wasn't a big fan of TurboTax this year. I have used them for many years now and this years I was forced to pay for Deluxe $79 and I was asked to repeat lots of my information. The whole format was different and i did not like it.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is pretty simple to use
on April 15, 2025
Posted by: Treid97
I think filing my taxes was pretty simple this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Yup!
on April 15, 2025
Posted by: Clevernoel
from Middleton
It was easy. Had a little bit of trouble trouble, but it was all on my end
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I am excited to complete my taxes in time!
on April 15, 2025
Posted by: Soon to be Senior
from Montgomeryville/PA
TurboTax is an efficient user friendly technological tool readily available to the computer competent generation.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
crooks
on April 15, 2025
Posted by: emma1029
Turbotax took all my refund money in fees. my return was going to be $143 and I paid Turbotax $119 of it. : (
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yes
on April 15, 2025
Posted by: Terry504
Lifesaver. Almost always use them anyway, but they saved me again
Written by a customer while visiting turbotax.intuit.com