Excellent service! The only thing that needs improvement would be to define payment packages. Throughout the process it keeps asking to add a package. Making confusing. Last year I got charge twice.
I was unable to use the free version of turbo tax because the option simply does not exist when starting the process. Too many ads selling completely useless "extras". I am here to do my taxes, not shop for "extras". I absolutely cannot stand the fact Turbo tax selects to add these "extras" as default. I should not have to fight your website to not be "accidentally" charged for something I absolutely do not want.