I have used TurboTax ever year since I have started working and paying taxes! It has always been very easy to navigate and I have not had the pleasure of working with an TT agent but feel comfortable if I would need to. Will be using again and again!
In the past I have used another tax preparation service. This was a problem this year. I logged in to TurboTax and it was so easy and so painless I couldn't believe it! I will be using TurboTax from here on out to file my taxes!