Double tap for the past 10 years! It’s always easy to use and I think it gets better and better every year! Anyone can use it, and if you have any problems they have live assistance available. It’s 10 times better than being in a long line at some office waiting to get your taxes filed. You can do it in the comfort of your own home. I will always use TurboTax!!
While the information and filing support is helpful, the fact that I learned about fees and costs after completing the service leaves a bad taste in my mouth. I would appreciate being informed at the beginning that filing state taxes is an additional cost, instead of the dog-and-pony show that was the happy animations and colorful lights that went off while being informed I owed the website something. Tell me what the price is before I buy.
Pros: My employment status changed this year, I moved