The product/service is easy to navigate and clear in its instructions, providing explanations where filers might need guidance. However, the fact that this service costs money for people who are US citizens that are not earning money in the United States (like myself, who hasn't lived in the United States since 2017), is not okay. I would be fine paying the costs as a person who earned US income, but I'm not, and it's things like this that push me towards revoking my US citizenship.
I have been using TurboTax for several years now and it's so easy to use! I also save a lot of money by doing it myself. I feel confident because I get assistance every step of the way.