Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,329 Reviews)
Rating breakdown 87,329 reviews
5 Stars
64,862
4 Stars
9,607
3 Stars
4,251
2 Stars
2,716
1 Star
5,893
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Terrible experience loyal user
on April 15, 2025
Posted by: Austin232369
from Missouri
Basically forced me to get TurboTax deluxe taking out to 143$ from my return. I’ve filed standard same thing last 5 years then tells me I HAVE to have deluxe to file. Will never use again!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax to get the Max!
on April 15, 2025
Posted by: Eriberto
from california
The product was easy to use and I thought my return was going to be complicated.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax now has a pay wall.
on April 15, 2025
Posted by: Matthew12394
from OH
This year I had no way to skip buying the turbo tax pro, plus, max or whatever plan it is. So rather than a 212 return this year, I'm only getting 29 dollars back. There was no option to do the free version, there was no way to skip it unless I bought the extra package. I'm going to consider switching to a different tax website for next year, I should not have to use my whole tax return JUST to file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on April 15, 2025
Posted by: LadyC3
This is my first time using Turbo Tax. I struggled with it. Had to get help from a family member.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Great
on April 15, 2025
Posted by: KILLERSCOUT
I hate doing taxes, but Turbo Tax is great definitely use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
It's a scam! Use the free filing from the IRS site
on April 15, 2025
Posted by: F Turbo tax73737
It's a scam! They charge you for simple returns by saying that it's "too complicated" and take most of your refund as payment. And if you try to call to get help, you can only talk to an AI and have to pay $29 for a phone call or else you'll never get anyone on the line.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
it was good
on April 15, 2025
Posted by: MikeM2025
from california
I had to prompt the system and look up if alimony was tax deductible for my California state taxes it was. Turbo tax did not prompt me to enter that info because it is not tax deductible federally.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax was good to work with
on April 15, 2025
Posted by: Grcubfan
It is just paying the amount to EFile at the end and I wish there was a way to pay that in monthly payments instead of all at once. Thank you
Written by a customer while visiting turbotax.intuit.com