Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,329 Reviews)
Rating breakdown 87,329 reviews
5 Stars
64,862
4 Stars
9,607
3 Stars
4,251
2 Stars
2,716
1 Star
5,893
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Love TurboTax
on April 15, 2025
Posted by: mcelol
TurboTax is easy to use as it completely guides you through the tax preparation process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is good to work with to get my taxes done
on April 15, 2025
Posted by: SRV59
from West Virginia
Everything was pretty much straightforward...the only issue I had was some confusion regarding the 1099NEC info, and was finally able to fix it.
However, the ads were misleading with regard to free filing and/or 20% off.
However, the ads were misleading with regard to free filing and/or 20% off.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
It's never free
on April 15, 2025
Posted by: DianeHatesTaxes
from Massachusetts
Your system is great, but you always advertise that it's free, when it's never free
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Make it simple
on April 15, 2025
Posted by: Ryan818
from Indiana
Took too long to file. Too many redundant verification requests. Too many hidden charges on what was supposed to be free.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Expensive
on April 15, 2025
Posted by: Anonymous
from Washington
Way to expensive. They have a monopoly on taxes and it's ridiculous. Should be illegal.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax is a rip off
on April 15, 2025
Posted by: Derekfc14
from Michigan
Had a return of approximately $400-500 and only got $100 back. They charged a fee for me depositing directly to my bank account which they suggested on top of already charging separate fees for my state and federal return. Looks like next year I will just pay a professional and get my taxes done privately.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Grrreat
on April 15, 2025
Posted by: Mrscash
Fast, easy, painless, and inexpensive. I use them every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Forced payment
on April 15, 2025
Posted by: Rotokinorebel
from Seattle
Said it was free and then forced a charge to complete the tax return. Pretty sure they are required to offer free version.
Written by a customer while visiting turbotax.intuit.com