Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,550 Reviews)
Rating breakdown 87,550 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,909
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
No Option To Change Routing/Banking #?
on January 31, 2025
Posted by: PhynomTaxReturn
from Fort Lauderdale, FL
It was all good until I got to the point in the process where I decide where the refund should be delivered to, which was my bank, 5 days earlier if possible. The site showed me my bank checking account number and routing number; however, the routing number was incorrect. The site's page did not allow me change the routing number, forcing me to choose a refund delivery option that I did not want. I wasn't until going through the process that the site gave me the option to change the routing number. I was a hair's width away from filing with a different company due to not feeling comfortable with navigating the checkout process. The site SHOULD have offered me the chance to change the routing number when it was first presented and not only giving me the option to indicate I verify the number is correct when the number presented was totally incorrect. Hopefully, their developers can fix this major blunder as it made me lose confidence that I could have return handled as I desired.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on January 31, 2025
Posted by: Michellehates taxes
from United States
Very easy to follow... I am not confused by the flow of questions, etc. and I am NOT a tax person plus I am nervous and bad with numbers
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and Easy
on January 31, 2025
Posted by: Franco2
Fast, easy and almost understandable, Nice to be free of the annual Tax appointments and run-a-rounds.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on January 31, 2025
Posted by: Abby1992
from Missouri
Turbo tax makes it easy and leaves me feeling comfortable
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Made it easy
on January 31, 2025
Posted by: BobMM
from Jacksonville FL
complete and easy to use , easy access as well from all devices
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great job by your assistant .she was great and a s
on January 31, 2025
Posted by: Petrie taxes
from Alexandria bay ny
I talked to mataia she was amazing. After having a problem e-filing yesterday I was able to talk to this assistant and she fixed the problem.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax rocks
on January 31, 2025
Posted by: Lex1976
from Chicago Illinois
Turbo tax is great and I’ve used it for years now and will continue
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you!
on January 31, 2025
Posted by: Ben3737
from VT
This is a great platform and made doing my taxes simple.
Written by a customer while visiting turbotax.intuit.com