Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Advance
on January 28, 2026
Posted by: Leelee2k25
from 2964 Dunlin Meadows Drive
We see how the refund advance works hopefully it's forreal
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax works great and is easy
on January 28, 2026
Posted by: Kel117car
from Florida
Quick and Super easy to file. Took less then an hour and I was finished.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 27, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax #1
on January 28, 2026
Posted by: Tsimpson722
from Beaumont, TX
Turbo Tax is dummy proof. I love there system. Would recommend to anyone.
Response from turbotax.intuit.comBy TurboTax Care Team, February 27, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Had some problems, but the 2nd agent helped
on January 28, 2026
Posted by: LJClyde
from South Dakota
The 2nd agent was fantastic and patient; she was wonderful. The first one I had was worthless.
Response from turbotax.intuit.comBy TurboTax Care Team, February 27, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it!
on January 28, 2026
Posted by: StanBS
from WA
Easy to use and very fast if you don't have a complicated return.
Response from turbotax.intuit.comBy TurboTax Care Team, February 27, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Do over was allowed
on January 28, 2026
Posted by: Wrong SSN
from SC
My returns were REJECTED and I was allowed to correct my SSN ? I found it hard to believe but it was corrected, and resubmitted.
Response from turbotax.intuit.comBy TurboTax Care Team, February 27, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax !
on January 28, 2026
Posted by: Shorei2
from Indiana
It was good I’ve used you guys for years . Can’t wait for next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great
on January 28, 2026
Posted by: kiddo 1000
from California
Hi I did not use the AI feature as far as I know. The software works great and I plan to keep on using turbo tax.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 27, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com