Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,329 Reviews)
Rating breakdown 87,329 reviews
5 Stars
64,862
4 Stars
9,607
3 Stars
4,251
2 Stars
2,716
1 Star
5,893
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Scam
on April 14, 2025
Posted by: Squashedelic
Insanely expensive and they don't tell you until you've already wasted an hour filing. Definitely never coming back
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Will never use Turbotax again.
on April 14, 2025
Posted by: Anonymous
from New Mexico
Yet again, Turbo tax has forced me to pay more money than it told me I would.
First it forced me to upgrade due to having a Traditional IRA when I in fact only have a Simple IRA. There was no way to back out of this and the only way to proceed was to let it tell me I had a Traditional. As a result, I had to upgrade because my situation was "unique."
I was asked multiple times if I wanted to upgrade, was given to option to say no, and was forced to by the end of it all.
Then, to add insult to injury, I was given my final pricing and was informed that both federal and state would come with separate charges. After choosing to pay with my refund, only to be brought to a new payment screen where I was informed, I would need to pay an extra 40 dollars in processing fees if I wanted to pay with my refund. Ridiculous.
In order to avoid giving more money to this shady company I had to pay 150 upfront, which I really wasn't prepared for. What was supposed to be free, or at least cheap (I would've been happy if all I paid was 50 bucks) came out to roughly 150$, and could have been roughly 200$ if I said yes to the processing fees of paying with my return.
Absolutely disappointed and will never return to this company for my tax needs ever again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is awesome
on April 14, 2025
Posted by: Janetteb
from Locust Grove, OK
great experience,easy to follow directions,will recommend
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax was Great
on April 14, 2025
Posted by: Davidg12
from Green River, WY
Very easy, and understanding. I love this process because it makes filing taxes so much easier.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Phone bill taxes
on April 14, 2025
Posted by: R0se08
I should have just went to a professional. I did not know where to report my taxes paid from my phone bills.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 14, 2025
Posted by: Noamomma15
Super easy very fast no complaints got right to the point
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on April 14, 2025
Posted by: debran88m
from Hanford, CA
Worry free, helped me learn to add my gambling winnings and losses which I had never had to do in previous years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Rip Off! Disappointed!
on April 14, 2025
Posted by: Amanda79RN
from Ohio
Overpriced. Because I had Unemployment it charged me $+ To file. You have to pay for it right away but you don’t get your taxes back for three weeks. You can’t pay for your federal out of your state. You can’t pay for the services out of your taxes. Completely overrated!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com