Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,329 Reviews)
Rating breakdown 87,329 reviews
5 Stars
64,862
4 Stars
9,607
3 Stars
4,251
2 Stars
2,716
1 Star
5,893
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Long Time User but starting to Feel Disappointed
on April 14, 2025
Posted by: osito1
from IL
I’ve been using TurboTax for many years because of its simplicity, reliability, and ease of use. It’s fast, secure, and overall a solid product for filing taxes. That’s why I’ve continued to return year after year.
However, I’ve encountered a few issues, especially this year, that are starting to make me consider other options. First, the constant prompts to purchase additional services throughout the filing process are distracting and frankly annoying. These upsells interrupt the workflow and make the experience feel more like a sales pitch than a tax tool. If something is truly important, it should be offered clearly as an optional add-on at the beginning or end, not in the middle of tax prep.
Second, the product pricing is misleading. I selected the “simple” option advertised at $79, which states it includes both federal and state. But at the end of the process, I was prompted to pay an additional $64 to file my state taxes. This feels deceiving. It seems that the $79 includes preparation for both, but not the actual state filing. That distinction should be made crystal clear from the start and displayed with the same visibility and font size as the main product pricing.
Lastly, the pricing has reached a point where the cost of filing almost wipes out your refund, especially the state filing portion. In my case, my state refund minus the $64 filing fee left me with just $20. I went ahead with it because it was a last-minute filing, but this left a bad impression.
TurboTax still has a great interface and strong reliability, but the aggressive upselling and confusing pricing structure are starting to outweigh the benefits. Please reconsider how these aspects are presented if you want to keep long-time customers like me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is nice
on April 14, 2025
Posted by: mcdub
from United States
Easy. I like how I can get my refund earlier. Really needed it this year!
Pros: My employment status changed this year, I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, April 21, 2025
Smart move taking advantage of fast money offerings with TurboTax. You’re ahead of the curve. Next tax season, you could get your tax refund 5 days early in any bank account. Find out more here: https://turbotax.intuit.com/early-tax-refunds/
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy to follow instructions!
on April 14, 2025
Posted by: Geraline
easy to follow instructions! easy to follow instructions!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was fast and easy
on April 14, 2025
Posted by: klittle715
It was a pretty good software program that made processing my taxes very fast and easy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use and Super Convenient
on April 14, 2025
Posted by: Xavi13
from California
Turbo Tax was very easy to use and super convenient.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy to use!
on April 14, 2025
Posted by: SSMom62
from Georgia
Turbo Tax is always So incredible easy to use, even a beginner can't go wrong.!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great & User Friendly!
on April 14, 2025
Posted by: ande4950
from Las Vegas, NV
They make doing taxes easy because it is so user friendly and helpful. They offer support and security too.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wonderful will be back next year
on April 14, 2025
Posted by: Von22
from Louisville Kentucky
Good experience it wasn't difficult, thanks for the help
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com