Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Great for very simple taxes.
on January 31, 2025
Posted by: HSlice
from Minneapolis, MN
Turbo tax has been a great way for me to do really standard taxes quickly. If you just have W2 income and normal deductions, it takes a lot of hassle out of the process by allowing you to do it fast, or at a slower pace if you need to pause and find something - even if that pause is a few days. I don't have to print things out or mail anything - I just login and go. Since my work uses Intuit for their payroll system, I also have my information already in there. It's about as easy as it gets... I can't speak to how easy it is if your taxes are more complicated, but I do know that sometimes certain questions can be confusing, even with the very easy way that I use it. Usually their provided answers clear it up, but sometimes they don't.
The reason I gave it 4 stars and not 5 is more about the handfull of things that they just don't tell you. For example, you start your taxes using the "free" mode, which is "free for most people" so they say. I'm not sure how my taxes could get any easier, so if I don't qualify for the free version, I'm not sure who would. Also, this year, when I went to e-file I got a message that said "success", but after that a screen popped up saying that e-filing was unavailable for me. Very confusing. Why say success if it wasn't successful? Why not tell me the reason it's unavailable rather than it's just unavailable so I can understand what I have to do?
I googled the answer and found out that my state had just this year began to interface with TurboTax and allow the program to e-file in my state. I had to mail it in last year. However, that process hadn't been solidified yet between TurboTax and my state, so I just needed to wait like 4-5 days to file so the form could be updated. That would have been super easy to explain.
Similarly, I rent a home. I paused my taxes for a day so could locate the M1PR form I was sent and make sure I was entering the information correctly. After doing that and manually entering that information, THEN it told my that, by my income, I didn't qualify for the property tax refund. Why not tell me that before I go looking for the form? Just tell users "hey, if you make over X, just skip this part because it won't make a difference anyway". It's those small things that what's already a mostly easy process, just a bit more of a hassle in terms of total time spent. Still, total time on the app this year was just over an hour. That doesn't count time I had to pause to find a form I didn't actually need or waiting the days so my e-file would be accepted - I'm just talking total time on the app itself. If it was really just that amount of time and I was done, I'd be delighted, but those small little hold ups knock a star off for me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax = turbo file = turbo tax money
on January 31, 2025
Posted by: juicydoosie
over 6 years filing, very easy convenient and fast.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on January 31, 2025
Posted by: Angel97383
from Aumsville, oregon
Turbintax is always easy to use. They go through everything I need
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Still good.
on January 31, 2025
Posted by: Cool2025
from Flirida
Used Turbo Tax many years for filing. Mostly always great. This year I needed to downgrade. When time to pay and file, site froze. Had to re-enter all bank routing info again. Thought it said that would all stay in with Deluxe. Not real easy to navigate downgrade and deletion of no longer needed schedule C. But figured it out eventually.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best!
on January 31, 2025
Posted by: Kortanee955
from Oklahoma City
I've used other tax preparation services in the past but Turbo Tax is the best I have used. Makes doing taxes yourself super easy and saves you so much money!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on January 31, 2025
Posted by: DZLBLZ
from 19064
Filing Taxes was Quick & Easy.
Finished Taxes in under an Hour!
Finished Taxes in under an Hour!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on January 31, 2025
Posted by: kait0918
This was very quick and simple to use, I was able to file in just under an hour.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
nice
on January 31, 2025
Posted by: backINTOit2009
from Philadelphia PA
Made it nice and easy. would recommend to anyone who needs to do thier taxes
Written by a customer while visiting turbotax.intuit.com