Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbotax is the best
on January 28, 2026
Posted by: Kirk1999
from Texas
Great experience and would definitely recommend TurboTax to other people wanting the most out of their return!
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Intuit is Your Only Awful Option
on January 28, 2026
Posted by: TruthTeller800
from Washington
Intuit’s aggressive lobbying efforts have had a profoundly negative impact on the tax filing landscape in the United States. While the full details of their influence remain opaque, it is clear that their actions played a significant role in the demise of the IRS Direct File program—an initiative that once offered Americans a straightforward, affordable, government-backed option for filing taxes. The elimination of this program has effectively forced taxpayers into relying on Intuit’s products, severely limiting competition and consumer choice. The TurboTax application itself is deeply flawed. Its web design is often frustrating and unintuitive, with frequent issues such as difficulty reversing changes and presenting confusing information that risks costly mistakes. For instance, the way TurboTax conflates Standard IRA deductions with 401(k) deductions under vague labels like 'Standard' and 'ROTH' retirement accounts is misleading and can easily result in filing errors or audits. What is truly infuriating is that despite these significant shortcomings, there are virtually no affordable alternatives for Americans to fulfill their legal tax obligations. This situation raises serious questions about the outsized influence of corporate lobbying on public policy and the erosion of fair market competition. Intuit’s dominance in this space is not just a business success—it is a troubling example of how lobbying can undermine public interest and consumer rights. It is imperative that regulators and lawmakers scrutinize Intuit’s lobbying practices and the broader consequences for taxpayers. The American public deserves transparency, accountability, and genuine options—not a monopolized system shaped by corporate power.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
This was easy and fast
on January 28, 2026
Posted by: Anonymous
from Oregon
This was really easy to do. Didn't take very long. Very satisfied
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not happy
on January 28, 2026
Posted by: Ididmytaxes25
from Texas
Don't like that now I have to pay to receive my taxes into my account. Will be finding another was to file next years taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on January 28, 2026
Posted by: Hollins57
from Tx
The app took me step by step it was easy! I recommend turbo tax to everyone
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Old reliable, but now with more sneaky upcharges!
on January 28, 2026
Posted by: NikD77
from Oregon
TurboTax is a helpful tool, but there are now SO MANY upcharge-pitfalls to dodge... The only reason I still use it is because I've been using it since I was 18, thus it's still the simplest option, and I HATE doing taxes more than I hate researching more cost-effective options for doing my taxes first. I thought I was being careful, but I STILL ended up accidentally signing up for 70+ dollars of add-ons that didn't want or need. I'm sure the info that I sent was complete and won't trigger an audit, but I am annoyed at the last second add-on SPAM they throw at you that caused me to accidentally--in the euphoric rush I felt at having my taxes DONE--sign on for another $70 for... I still don't know what. I'm just glad it's over, and will most likely choose a different option next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and straightforward
on January 28, 2026
Posted by: Kat225
from Oregon
I was able to finish my family's tax return in under an hour.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax way to go 😁
on January 28, 2026
Posted by: A73XCIA
from Hawaii
Made it so easy for me to file my taxes this year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com