Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Horrible
on January 28, 2026
Posted by: Blesko5
from Illinois
Horrible experience. W2-G was held up until box 18 was not null. No reason to enter a value. No value given on W2G forms. No state or local tax was remitted. If filings are held up, you are to compensate me for my losses and grief.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 28, 2026
Posted by: tobey alan
from ar
great service and fairly cheap. thanks for your help
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to keep our costs reasonable while delivering a top-notch experience, and we're thrilled it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
very helpful
on January 28, 2026
Posted by: Wormcake
from AL
I have used TurboTax for years and highly recommend it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Held me hostage until I paid for my "free" plan.
on January 28, 2026
Posted by: AsmodeusX
from Arizona
It used to be great. This year it sucked. Dragged on for an hour. Asked me the same questions over and over. Then at the end it held me hostage for payment when i chose chose the free plan. Never again. You lost a customer. Ill go to a tax office from now on. Just like I stopped banking with Credit Karma. Im done taxing with you.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome
on January 28, 2026
Posted by: CSB60
from Alabama
Using TurboTax was absolutely wonderful so quick and helpful and easy to upload my tax form did it all online very easy to use
Thanks so much for helping me
Thanks so much for helping me
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS THE BEST
on January 28, 2026
Posted by: RACH2086
from texas
great experience fast and easy to use i will continue to use
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Tech
on January 28, 2026
Posted by: Jimmy111111111111112
from Oklahoma
not many explanations on how to fix my taxes. I think I fixed it so we will see.
AH
AH
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
tubro tax is so easy!
on January 28, 2026
Posted by: AshleyBeard
from Bountiful, Utah
Turbo Tax is so easy to use! Absolutely amazing way to file taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com