While its easy to file, the absolute criminal fees they charge have gotten completely out of hand. Not only do I have to pay for filing there is also now a processing fee and on top of that a processing fee for processing the processing fee.
i had an issue with changing my direct deposit information clicked the contact us button they called shared my screen and she walked me through it and we got my taxes filed !!!!
I have been using TurboTax for most of my adult life, and I rather enjoy the ease of the whole process. I also enjoy the fact that there are so many tools at your disposal.