Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is Amazing
on January 28, 2026
Posted by: Dan7755
from Nevada
Very easy to use. Walked me through it with no hassle
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Simple experience
on January 28, 2026
Posted by: Jada5232
from Cumming GA
Easy to follow along. Guidance was easy to follow.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not cool
on January 28, 2026
Posted by: Chris2544
from Fl
Would let me out of using deluxe. I Paid $124 for somthing that should have been free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Greatness
on January 28, 2026
Posted by: Shawneeunique
from New York
Thank you Turbo. I use you every year and you never fail me.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Simple, Easy to Use
on January 28, 2026
Posted by: Smash615
from TN
I really enjoy the experience, but asking to upgrade numerous times while filing is excessive.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I hope for competitors soon!
on January 28, 2026
Posted by: Two Thumbs Down Brutha
from Oklahoma
Charging so much is absurd. I hope a competitor pops up soon. I have the most basic W-2 taxes and being charged over $120 is ridiculous.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on January 28, 2026
Posted by: KooLaMou
from Louisiana
I had a very positive experience using TurboTax and will use it again.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Painless way to file taxes!
on January 28, 2026
Posted by: Anne0515
from Utah
It’s super easy. You don’t have to be a CPA to do your taxes, it walks you through it step-by-step. Painless!
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com