Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Will use Turbotax every year!
on January 31, 2025
Posted by: 824692
from Arcadia , FL
Turbotax was extremely user friendly! If I wasn't sure about something I used the ? Feature and it texplained everything perfect. As a mom of 3 kids under 7 I was able to get my taxes done in less than an hour!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on January 31, 2025
Posted by: Achilles3125
from South Carolina
This was easy to use. Straight forward and easy to have questions answered.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple, Organized, and Saved
on January 31, 2025
Posted by: Lucious09
from Oklahoma
Keeps tons of paperwork consolidated and saved for less clutter. The reviewing and fixing of forms can be difficult, but significantly easier than filing by mail.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Let's get TurboTaxing
on January 31, 2025
Posted by: NickoKristo94
from Phoenix, AZ
I've only been doing this for about eight years now, but I'll have to admit that it is definitely getting a lot better and easier to use. This year is like the fastest I have ever used, and it was so productive that I didn't have any issues at all this time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on January 31, 2025
Posted by: Bj1993
from Knoxville, TN
I've seen mixed reviews about Turbo Tax, but I find it to be the easiest option for me. I've been using it for years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Seems to have gone backwards in performance.
on January 31, 2025
Posted by: 2025 Tax experience
For some reason, I wasn't able to see what I owed or the refund amount numbers until the very end. In the past, there was always a 0 dollars and then I could see the numbers change as deductions were added. It was kind of annoying not having that live feedback. In addition, When I was entering my HSA information in, I kept getting an error code "you must fix the errors before continuing." There was no helpful feedback on what the errors were or what box was triggering the error. Lastly, I clicked the box for getting the refund 5 days early, not knowing that 25 dollars would be deducted from my federal refund. That should have been more clearly relayed prior to the very end of the whole process. Not to mention, it was very frustrating having to figure out how to cycle back to get rid of that ridiculous "perk."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy File
on January 31, 2025
Posted by: febfinished
I've been doing my own taxes for the past 20 years. Turbo Tax makes the process so easy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Long Time Satisfied User
on January 31, 2025
Posted by: NorthernStar
from Missouri
Have used Turbo Tax and Intuit programs for over 20 years and am completely comfortable with the products. Relatively easy to use and well presented.
Written by a customer while visiting turbotax.intuit.com