Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Clear, guided, and reliable
on January 28, 2026
Posted by: IliaR
from Rockville, Md
TurboTax made a normally stressful process clear and manageable. The step-by-step guidance, helpful explanations, and built-in checks gave me confidence that my federal and state returns were completed accurately. The interface is easy to navigate and keeps everything organized. Overall, a smooth and reliable experience.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Went downhill
on January 28, 2026
Posted by: Laura2026
from Michigan
I'm definitely going to find a different online tax source for next year, Turbo tax has gotten complex and way too expensive.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awseme
on January 28, 2026
Posted by: Ahmedshouk
from California
User friendly, and covers all cases and stats. Also, it helped me to understand.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Call Center Help Review
on January 28, 2026
Posted by: Nialah
from missouri
The worker was so helpful Nialah i called her at a call center she was the best help ever!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not Free
on January 28, 2026
Posted by: Not free services
from Florida
The process was easy but it tells you its free and then charges you an extra 40 dollars at the end so I ended up paying 89 dollars for something that was suppose to be free I won't use them next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 28, 2026
Posted by: Chea85
from Arizona
Everything was amazing! Quick, easy and stressless.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I’ve been using TurboTax for 6 years and love it!!
on January 28, 2026
Posted by: Deb7726
from Indiana
I always use TurboTax without another help. It’s super easy and self explanatory.
Pros: I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo is amazing
on January 28, 2026
Posted by: caskeys2000
from indiana
so much easier thank you was easy site to get around
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com