Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
my opinion
on January 31, 2025
Posted by: Smitty973
from nj
it was fast and easy, a little confusing so i just skipped those parts but i hope everything is okay
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Customer Service Grl-sorryIforgotyourname!
on January 31, 2025
Posted by: Stena1986
from Florida
Couldn't figure out why I was being charged an extra $40 processing fee when I already agreed to pay $49. I called and spoke to someone and she did some research and explained that if you choose to pay with your refund that it goes through a 3rd party and they are the ones getting the $40 processing fee. I had to go on and pay with a credit card to save $40 which is so worth it in my mind. That is a tank of gas or dinner for 2 out minus drinks ha ha....Anyway I wish I could remember her name because she was so patient and stayed on the phone with me while I went through the process of making sure everything was correct. I truly hope they know who you are so you get the kudos you deserve!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
As my return grows more complex TT grows with me
on January 31, 2025
Posted by: awefgh
As my return grows more complex Turbo Tax grows with me
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Try another software!
on January 31, 2025
Posted by: JazBee
I did not enjoy all the bounce-back I received. My return kept receiving an error for the state. I had to go back, delete it, and start over to get the return accepted. It asked for my Illinois teacher's IEIN, which is only seven digits, but it rejected it because it wasn't nine digits. So, I had to go back and add two unnecessary 0's in front of it. Then, there was another unknown error "Our records indicate you are not entitled to e-file one or more formsets." There were no additional suggestions on a fix; it just continued to ask me to review. I will not use this program again in the future. They are quick to take your money, and that's when all the trouble and errors commence. I was finally able to submit but, I won't be using this software again!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax; The "free" but not tax filing system
on January 31, 2025
Posted by: OnyxiaAurora
from Colorado
Turbo Tax is easy to use UNLESS you have more than what they consider a "simple" return. We are doing 95% of the work ourselves and getting forced to upgrade into another version of Turbo Tax because we had one additional form to use. It's completely highway robbery to force someone to upgrade when they don't need to do that. They also charge fees if you want to pay out of your federal return rather than paying from your bank account at the time of filing. For something that is advertised as "free", $128.00 is NOT free.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is a bit off a ripoff
on January 31, 2025
Posted by: UnhappyTaxpayer24
from United States
While easy to use, the program is rather expensive to file through.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax Scammed me
on January 31, 2025
Posted by: ChaunceyA
Made me upgrade to the deluxe. Such a joke. Wont be using turbo tax again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love turbo tax
on January 31, 2025
Posted by: RettaJ
from dallas tx
turbo tax is the best. started using it thanks to a friend because i was getting taken advantage of
Written by a customer while visiting turbotax.intuit.com