Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
TurboTax is NOT free
on January 31, 2025
Posted by: Bill916
The "Free" that they offer you isn't so free..They charge you and try to keep charging you for packages as they go through your taxes. At least it's quick and easy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on January 31, 2025
Posted by: Moriscerna
from TX
It is not difficult to use, it takes you step by step with no issues.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
This is great
on January 31, 2025
Posted by: Kar68
from HI
This was good. Everything is very straight forward and hard to submit errors. Although they explain everything I still don't understand why I get back so little every year. The amount of kids and claiming 0 doesn't make sense. Then again I don't really know what has changes for taxes as well.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS GREAT
on January 31, 2025
Posted by: Rudy95
from CA
I've been using Turbo Tax each tax season for at least 5 years. It is convenient and easy to use.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on January 31, 2025
Posted by: Quedey
I love turbo tax I file myself every year with no hassle
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User Friendly Process keeps me coming back
on January 31, 2025
Posted by: mbec27
from Redmond, WA
This is my 12th year filing through Turbo Tax and even with all the life changes we have had - getting married, having kids, buying a home, selling a home, paid family leave, etc - the user friendly process keeps me coming back. When I have questions, requesting a call is simple and easy and I appreciate having an expert to help me where I may need some clarification.
Pros: My employment status changed this year, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
AWFUL
on January 31, 2025
Posted by: Chey9800000
from Florida
It was awful!! Don't advertise "FREE" and then charge $79.. That makes absolutely no sense. And y'all did it at the end charging $40 to pay later when you get the refund. Just sad!! This will be my last year filing through y'all!! I provided my email like it'll make a difference. I'm sure I wont get a response... or one that matters anyway...
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax Suddenly charged me a good amount.
on January 31, 2025
Posted by: chrisa12
from Pampa,TX
I was forced to pay a lot in extra fees this year and I am very unsatisfied. I have been using turbo tax for many years and have never had to pay a penny.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com