Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy process
on January 28, 2026
Posted by: dezirage
from Wisconsin
Quick and easy to understand. Makes it easy for anyone todo taxes independently.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is truly the way to do taxes.
on January 28, 2026
Posted by: Aldilla
from Florida
although i did have to go through a lengthy process it was all understandable and some short videos of explanation got me through all of what i needed to know. overall amazing
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great
on January 28, 2026
Posted by: TKL70
from WV
Very easy to use and accurate. Have used Turbo Tax for many years and will continue. Well worth the fees.
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use!
on January 28, 2026
Posted by: Jazzou
from CT
Very intuitive and easy to follow. I had no issues following the prompts
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on January 28, 2026
Posted by: Ab2695ls
from NC
It was great easy to use, great customer service service and helpful agents
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I thought it's free. Kind of pricy.
on January 28, 2026
Posted by: Kaden5
from California
Easy and fast but pricey. I thought I am filing it for free.
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
...
on January 28, 2026
Posted by: kristy40
from tx
Very annoyed that i didnt qualify for refund advance this year and turbo tax wouldnt specify the reason.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use!
on January 28, 2026
Posted by: Kaylee08
from WV
Very easy to use and very helpful since this was my first time ever doing taxes..
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com