Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbo Tax was helpful for a first time user
on February 1, 2025
Posted by: Uchel
from Denver, Colorado
We did not opt for the live expert to help us so we cannot comment on this
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is easy
on February 1, 2025
Posted by: Nate33737
from Dixon, Ca
Quick accurate and easy. Only took an hour to complete
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax has done it again !
on February 1, 2025
Posted by: Anonymous
from Augusta GA
This is my 4 th year using turbo tax, and for me it has been the easiest way to go to file my taxes. My return has been rather simple each year but even if they were super simple I would still bet on Turbo tax to guide me through and file correctly . Will continue using year after year .
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Hidden Fees
on February 1, 2025
Posted by: Jayrock987967
from Arizona
Overall, the actual process is Excellent. The main issue I believe is the constant asking for services to be upgraded, to spend more money which most of the time is unnecessary. Also, the constant fees at the end is almost like a Set-Up. All These Fees need to be made at the beginning before people get extremely upset after completing it, only to find out.... It isn't free, and it costs money to send it, and another fee to be taken if the refund is used to pay for it. Some people won't get as much, yet their being squeezed for every dollar.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to do
on February 1, 2025
Posted by: Jrob25
Great way to do taxes yourself and easy to get them done!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Love it :)
on February 1, 2025
Posted by: Lain44
Uploading my W2 did not work. Even tried different formats.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
turbo tax. is average
on February 1, 2025
Posted by: Brenda811
from canton NC
was somewhat difficult to follow. could not get information from the irs that i was told was easy to do
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
NOT ZERO TO FILE TAXES, SCAM
on February 1, 2025
Posted by: Melissa0125
from Cottonwood, CA
The reason giving 3 out of 5 is because you get us to do our taxes and then we can't go further without doing the deluxe edition. It's not Zero dollars you always make us pay to do them. So, stop adverting Zero dollars to file.
Written by a customer while visiting turbotax.intuit.com