Customer reviews from turbotax.intuit.com
TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(81,164 Reviews)
Rating breakdown 81,164 reviews
5 Stars
60,838
4 Stars
8,796
3 Stars
3,851
2 Stars
2,394
1 Star
5,285
Customer Reviews for TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
No Longer Free, Don't Be Scammed.
on April 13, 2025
Posted by: Asa13
from IA
Forced to upgrade even though the 1 item that required the upgrade didn't lower my tax bill. Been using this for years and this is the first time I've had to upgrade. Will be using a different filing site next year. Thanks for nothing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Expensive and not really worth it
on April 13, 2025
Posted by: FrustratedBrett448811
from Grand Rapids MI
Turbotax does in fact do taxes, but this was painful. Absolutely painful and full of nickel and diming. Every 10 minutes they're trying to sell you on something new. Additionally, the way the prompts navigate homestead tax in MI was confusing and at first mistakenly told me I did not qualify for a credit that would give me 300 dollars. I believe this was intentionally set up to be confusing so I would break down and pay for the live consultant. For extra fun, they offer to let you pay for turbotax with your federal refund... ...for a service fee of $40. This is just pathetic. $40 so you don't have to enter a credit card number. I would rate this service lower, but it does technically still format your tax forms.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing
on April 13, 2025
Posted by: Beecart
The TurboTax tax filer was very quick and easy. Had no hiccups!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is predatory.
on April 13, 2025
Posted by: Bitemeseriously
You make the user flow so completely overly complex. Specifically with regard to filing. You are predators and aren't here to help anyone.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on April 13, 2025
Posted by: LisaMichael
from maine
Turbo Tax was easy to complete and file my taxes electronically.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Meh
on April 13, 2025
Posted by: BenJamino8o
from Tampa fl
Overly expensive and deceptive on pricing. Should have been simple and free per advertised
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yes
on April 13, 2025
Posted by: Beasta
from AL
It's was very complete and satisfying to yes I need assistance but the work was done in a professional manner, thanks for your patience and time!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Way too many extra fees
on April 13, 2025
Posted by: Nope777
from CA
Way too many extra fee's compared to previous years. I will never use turbotax again if the free version doesn't allow me to add basic things like contributions to a retirment fund. Do better turbotax
Pros: I moved
Written by a customer while visiting turbotax.intuit.com