Customer reviews from turbotax.intuit.com
TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(81,164 Reviews)
Rating breakdown 81,164 reviews
5 Stars
60,838
4 Stars
8,796
3 Stars
3,851
2 Stars
2,394
1 Star
5,285
Customer Reviews for TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
$80 is too much to file a basic return
on April 13, 2025
Posted by: JMveryUpset
I am upset that I was required to pay nearly $80 to file my taxes (only a W-2 to submit), which I am legally required to do. Though I have been using TurboTax for the last several years without issue, next year, I will be filing elsewhere.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax is dishonest
on April 13, 2025
Posted by: Njk1018
I have used turbotax for a long time. I have never had a problem using the free edition.But this year, you guys came up with a 54 dollar reason to make me pay the 79 fee to file. That's pretty dishonest. And I talked to an expert that couldn't tell me why, after looking at my tax information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on April 13, 2025
Posted by: andy299
first time doing taxes myself and it was easier than I imagines it would be
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy but I hate it still
on April 13, 2025
Posted by: Kiminem83
Easy to use but I still hate filing taxes so it sucks
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax thumbs down
on April 13, 2025
Posted by: angelr00
from Boonville In
Every single next step you go to, turbo tax wants you to upgrade the service/product. Not only is it annoying but this year I had to upgrade due to an unusual tax situation and I didn’t experience any perks from having to pay $150 for the service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is easy
on April 13, 2025
Posted by: william226
It was very easy to use but I feel it was a little expensive for a single filer.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy but awkward
on April 13, 2025
Posted by: NoNick098
Easy to use but sometimes it’s hard to click continue or finish because you can’t scroll down. Example: step two of two Share your info with Intuit. To move on, I had to click on the full name box in order to click on the continue button. Perhaps it’s because I’m on my phone instead of the computer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Wouldn’t recommend but it gets the job done
on April 13, 2025
Posted by: Tracie23
from Florida
It’s expensive if you have to submit anything that disqualifies you from the free version, like an 1099, state taxes etc. The constant asks to upgrade to deluxe or max are obnoxious, saying no to them once should be sufficient. It’s thorough and considers more than I would if I were filing them on my own, and the interface is ok.
Written by a customer while visiting turbotax.intuit.com