Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Mmyeah.. expensive
on February 1, 2025
Posted by: Anonymous
Well, when I decided to pay the fees using my return, they charged me 40 more dollars, when I tried to back out and pay with my card instead, it wouldn't remove the 40 fee, so I ended up paying 128.00 to file a basic return... not happy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First time user.
on February 1, 2025
Posted by: SNNC
from Scotland Neck, NC
Easy step by step and very thorough. I would recommend highly. This was my first time using Turbo Tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Buyer beware
on February 1, 2025
Posted by: Scamerz
Tell customers The total charges for filing as they file! I originally was only supposed to pay $19 but ended up having to pay $130. Scam.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent easy to use!
on February 1, 2025
Posted by: allie_a
from Ocala, FL
Easy to use, able to find answers to question. Makes filing a breeze
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS AWESOME
on February 1, 2025
Posted by: MIGZ85LIVE
MAKES THE YAX PROCESS REALLY EASY JUST PLUG AND PLAY
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
THANK YOU GABRIELLE
on February 1, 2025
Posted by: Tax Frustration 2024
from United States
I have used Turbo tax for MANY years and have always found it to be intuitive and so easy to use. It has taken A LOT of stress out of the tax filing process. HOWEVER.....this year there was a GLITCH and no matter how hard I tried to fix it myself, it was not possible. The GLITCH was created by Turbo Tax carrying an amount from a federal form onto my State (MA) form and the directions for correcting that were not clear. Fortunately, I called Turbo Tax and was aided IMMENSELY by a BRILLIANT WOMAN NAMED GABRIELLE! Gabrielle was UNBELIEVABLY THOROUGH and REMARKABLY PATIENT! As it turns out, the number in question was from a 1099 R form and it could not be entered on both the state and federal forms (although Turbo Tax did that for me). Once I deleted it from the State form, everything was good to go. I was very frustrated because I had already paid to file and could not figure out how to fix this, but Gabrielle came to my rescue. I cannot express enough how professional, calm, and patient she was. It was such a pleasure to work with her. She is an INCREDIBLE ASSET to your company....... THANK YOU GABRIELLE!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Hicks
on February 1, 2025
Posted by: Hicks6969
from SC
Great great great great great job and easy to do did it in 15 mins
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 1, 2025
Posted by: TangieJ58
from Arlington, TX
It was a very easy system to work with. I would recommend to others to use this process.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com