Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
They need to let seniors and non tech users assist
on February 1, 2025
Posted by: Senior Moment
from FL
What should have taken me 15 minutes took over 2 hours. If they would be more clear about what is considered or qualifies as FREE maybe I would have been done in 12 minutes. Giving a response without clarification or directions is not user friendly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy To Use
on February 1, 2025
Posted by: Badseed0101
Easy To Use did not need help all laid out and if you need help its there
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax rocks
on February 1, 2025
Posted by: RoRo784
Easy to read and understand and navigate. Love how easy the process is!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 1, 2025
Posted by: SCOOBYDOO8
from CANTON, GA
Other than difficulty getting a person on the phone after going through several prompts, it was easy to follow and file my taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Rocks
on February 1, 2025
Posted by: LoriH74
from Gladwin, MI
I do mine online, and I have just started doing them on my own, very simple, if there is a problem, they help you, I will now be doing them this way from here on out.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy peezy, lemon squeezy...
on February 1, 2025
Posted by: BobCoach
from Fallsington PA
Easy is the name of the game. Makes an unpleasant process tolerable and easy. Also, the E-filing and audit representation don't hurt. We opted for the identity protection as well because in todays day and age, its almost as necessary as home owners insurance, but that's just me...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Excellent
on February 1, 2025
Posted by: Emerald Eyes
I have been using Turbo Tax to file my tax returns for years now, would not do it any other way. I am 100 percent satisfied with Turbo Tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great
on February 1, 2025
Posted by: donna 216
from OH
Turbo tax online is so easy to use and they are there to help you if you need help
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com