Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
State tax confusion
on February 1, 2025
Posted by: Daelarr
from MO
On the whole it was great. except when i went to file state taxes I couldn't send them off because of new tax laws. Turbotax was kind of vague leaving a little confused. Note all other tax services were letting people send the state forms just not process which is why i was confused.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
taxes
on February 1, 2025
Posted by: karbill
from newfane, ny
easy to use and not too much to pay and helps you get back what you can
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience, easy step by step
on February 1, 2025
Posted by: Cuesta2024
from Alabama
Easy to use with the step by step instructions and questions
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
It’s okay to many fees deducted
on February 1, 2025
Posted by: Pablom15
To many deductions when it says it’s free so false advertising
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Greg
on February 1, 2025
Posted by: Gvs6179
I've used turbo tax for years, easy to use and like the fact that everything from previous years transfers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Gets the job done but ridiculous with the fees
on February 1, 2025
Posted by: HDickamore
from ID
Tool is fairly easy to use but I think could still use improvement. When it comes to understanding what your options are some descriptions are not the easiest to understand. And a $40 processing fee just to take the cost of using TurboTax out of your federal and state return is astronomical. I don't remember the cost being so high last year but I doubt I will be returning to TurboTax next tax season.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 1, 2025
Posted by: Bre221
Great experience with this program, have used turbo tax for years!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you TurboTax
on February 1, 2025
Posted by: Rilee95
from Brownwood, Tx
I have always done my taxes with TurboTax. It has always been easy and fast.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com