Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,549 Reviews)
Rating breakdown 87,549 reviews
5 Stars
65,012
4 Stars
9,636
3 Stars
4,264
2 Stars
2,729
1 Star
5,908
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Change of Direct Deposit Information
on February 1, 2025
Posted by: SandraMMigon
from Clarksburg, WV
The instructions for changing the bank account information must be more clearly stated. I spent an hour attempting to change this information. I had to call customer service. They were extremely helpful. However, it was difficult for them to find this information. A supervisor had to be contacted to assist with this task. The supervisor had been assisting people "all morning". Please make this information clearer for your users.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wonderful
on February 1, 2025
Posted by: Debbiejam
from Pa
Easy to file very very very easy to file, great experience
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I will be using another platform next year
on February 1, 2025
Posted by: Jazzpooh123
from Fort lauderdale
You all find any reason to charge someone. YOU SAY ITS FREE but that's a lie!!! I literally filed my own taxes and didn't need any assistance yet was still forced to upgrade for 40 and the charged another 49 for paying with my refund instead of with card you all suck
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax was very easy
on February 1, 2025
Posted by: Becky3412
from North Carolina
Very easy and helpful and It allowed me to do it from home without having to leave my home.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Superb Turbo Tax
on February 1, 2025
Posted by: Lilly53
from MD
very easy to follow and informative if there were issues
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Self Tax payer
on February 1, 2025
Posted by: Deborah6
from Fort Worth, Tx
easy to complete and easy to reach customer service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Worst year so far lots of problems
on February 1, 2025
Posted by: Charbot
My state taxes have gotton rejected several times nd no one will chat with me
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on February 1, 2025
Posted by: Srmiller56
from New Cumberland, PA
This program was user friendly and easy to use online.
Written by a customer while visiting turbotax.intuit.com