Customer reviews from turbotax.intuit.com
TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(81,160 Reviews)
Rating breakdown 81,160 reviews
5 Stars
60,837
4 Stars
8,795
3 Stars
3,851
2 Stars
2,394
1 Star
5,283
Customer Reviews for TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax was easy
on April 10, 2025
Posted by: Dymnd
from Miami, Florida
Very easy to understand and will use TurboTax again.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very timely, completed in less than an hour
on April 10, 2025
Posted by: timetk
Very timely, the search bar helped dramatically. I will continue to do my taxes through Turbo tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax is costly and not so easy
on April 10, 2025
Posted by: Wasted money here
from Michigan
Your program is harder and harder to use every year, I believe this is my last year with you. Not at all happy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on April 10, 2025
Posted by: Moses29
from Oklahoma City
Fast and easy great service I would tell family and friends.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy
on April 10, 2025
Posted by: Kevnobi
from Georgia
Quick and easy. It’s as simple as that. A little pricey, but very quick.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Michelle from Atlanta Made the Process Very Easy
on April 10, 2025
Posted by: Matthaios8
from Farmington, MI
The software was relatively easy to use. However, I felt most comfortable with having a live person guide me through the process. Michelle was the TurboTax expert that I spoke with and she was outstanding! She was very patient, explained things clearly, and was a very pleasant person to speak with. Thank you, Michelle from Atlanta!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I will not use it again
on April 10, 2025
Posted by: Chris B 100
I was charged fees that as far as I could remember were not mentioned until I had finished my taxes. I also started the free version and when I entered something that made me exempt they didn't inform me of that until my taxes were complete. It was also unable to get a copy of the completed taxes. It would not load to be printed or downloaded. Someone else had reported the same problem when I searched for solutions so I can't know how common this problem is, but it was not just me, In my opinion the guidelines for these reviews are designed to discourage honest reviews. I'm wondering how they can improve their service if they discourage the constructive criticism they have earned.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product
on April 10, 2025
Posted by: itsmybeer
Simple, quick and thorough thanks for the app ease of use
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com