Customer reviews from turbotax.intuit.com
TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(81,158 Reviews)
Rating breakdown 81,158 reviews
5 Stars
60,835
4 Stars
8,795
3 Stars
3,851
2 Stars
2,394
1 Star
5,283
Customer Reviews for TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
My heroes!
on April 10, 2025
Posted by: Lisaterry81
from Fort Collins, CO
Absolutely perfect. I had been trying to access an old email and could not but needed to also update my phone number among other account updates, for a week. At 3 in the morning these wonderful people online in customer service were able to assist me !! He was amazing. Sergio you are an angel!
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Whatever
on April 10, 2025
Posted by: Adriii13
from ohio
Honestly, I hate anything that makes you pay more money when you already have to give money every year and every paycheck. I HAD to choose a turbo tax package to file and pay an extra $79 instead of filing for free because I had an HSA account and it made my process more complex apparently. Like ok...All these platforms are scams to me. Same with taxes themselves. But i guess thanks for being the cheapest option.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax WAS awesome, last year! But not this yea
on April 10, 2025
Posted by: Anonymous
from Washington
I'm not happy that you no longer offer returning clients a free 1040ez and only offer new clients this option. Will likely not use this service next year, sorry for your loss.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo great
on April 10, 2025
Posted by: castiko
from Florida
thanks for the help. will see you next year to return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Yall evil
on April 10, 2025
Posted by: Mia12345678
from Overseas
Did not ask before signing me up for “TurboTax plus” or whatever the name is, and then charged me like $70 for it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not impressed
on April 10, 2025
Posted by: bri526
“Turbo Tax - Easy! Free!” Takes forever and it was not free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It's great, but too expensive.
on April 10, 2025
Posted by: Essy3
Super easy to use but too expensive. I paid 180 without max. Please make it free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Thieves
on April 10, 2025
Posted by: Sling531
183 in fees wow you don't need 40.00 to process. What a joke. I Won't be coming back
Written by a customer while visiting turbotax.intuit.com