Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Super easy
on January 29, 2026
Posted by: Mama Ang
from AL
Super easy. Guidance and answers the questions. Upfront and clear about cost
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 29, 2026
Posted by: Martha03161970
from Ky
Was very fast and very easy .took 30 minutes to finish
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing
on January 29, 2026
Posted by: Mass17
from Florida
Everything is very easy to us when doing taxes. Thank you.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great
on January 29, 2026
Posted by: Rajhane
from 5001 M L KING AVE
I like the way that they walk me through. I feel like it's giving me the accuracy I need and the guidance that I need. Thank you so much
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo was great
on January 29, 2026
Posted by: saybo1984
from louisiana
turbo is great for me and my family . will def do turbo tax again
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
FORCED TO UPGRADE AND THEY TACKED ON MULT FEES
on January 29, 2026
Posted by: NONEYA0022
from VA
VERY UPSET THAT I WAS FORCED TO UPGRADE THIS YEAR AND COULD NOT DO A FREE RETURN LIKE I HAVE DONE FOR YEARS!! ON TOP OF THAT HAD TO PAY ALL THIS OTHER STUFF AT THE END WITH I ENDED UP GIVING TURBO TAX $160 SOME DOLLARD OF MY SMALL RETURN FOR UPGRADES AND DIRECT DEPOSIT FEES EXT!!! I NEEDED THIS MONEY SO BAD!!! WILL BE LOOKING FOR ANOTHER TAX PREP SERVICE NEXT YEAR! MY EMPLOYEER RECOMMENDS TURBO TAX AND I WILL BE ADDRESSING THESE ISSUES WITH THEM.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
it was great
on January 29, 2026
Posted by: gsmith1122
from alabama
it was just what I needed. it was easy to navigate
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 29, 2026
Posted by: Hootie6969
from Illinoiz
Just easy use so very much like TurboTax will use agian
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com