Customer reviews from turbotax.intuit.com
TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(81,537 Reviews)
Rating breakdown 81,537 reviews
5 Stars
61,129
4 Stars
8,849
3 Stars
3,865
2 Stars
2,401
1 Star
5,293
Customer Reviews for TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
taxes were easy, filing was hard
on April 8, 2025
Posted by: JS8384
had a lot of problems with filing. I'd get through part of it and it would start me over again. very frustrating
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Confusion
on April 8, 2025
Posted by: Red9469
from Ohio
School district tax is confusing. W-2 box 18 & 19 is my city tax or Rita not School district
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
The absolute worst
on April 8, 2025
Posted by: Harry Balsonya
Trying to contact a human being was a 25 minute ordeal with a next to useless AI. All because Intuit lobbies congress to make the tax code a nightmare to actually get anything done. So thanks for making my life difficult by using useless AIs, attempting to force me to pay for a free service, and making it nearly impossible to reach customer service. Customer service was extremely helpful and they deserve 5 stars while the rest of the company can go bankrupt and the CEO can live in a van down by the river homeless an hopeless.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 8, 2025
Posted by: Bbleche94
from CA
Great nice and easy loved the quick process and ease of filing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax unexpected surprises
on April 8, 2025
Posted by: Unamuzed
from Georgia
Unexpected charges of $40.00 for processing fee plus the Turbo Tax fee of $79.00. The multiple Consent To/Select It's OK to use your info. And if you select Decline at the end, the statement on the screen pops up that you won't receive your refund. So you are forced to give Consentto TurboTax to use your info for other means than just your tax return. So the Privacy is no longer private.
Then you MUST have your previous tax year information readily available to answer a question in order to move to the closing screens
and this could be troublesome if, you don't recall where it is or the transcript option is not as easy either. Wish this was noted at the beginning of getting started.
The good thing is, it was $160.00 cheaper than most places, but also frustrating not truthfully knowing all that was needed in order to receive my earned tax refund.
and this could be troublesome if, you don't recall where it is or the transcript option is not as easy either. Wish this was noted at the beginning of getting started.
The good thing is, it was $160.00 cheaper than most places, but also frustrating not truthfully knowing all that was needed in order to receive my earned tax refund.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on April 8, 2025
Posted by: Mar1526
from Michigan
Super easy and very helpful with everything! This was my first time using it, definitely reccomend.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax gets easier
on April 8, 2025
Posted by: Momma Dea
from Brumley Mo
It was good and some what easy to use. I will eventually find my past tax returns easier than I did the past couple days
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Quick, Save Money
on April 8, 2025
Posted by: RFLA221
No one likes to pay more money than needed. I ended up having a CPA review my taxes because TurboTax said I owed more money than I thought I owed. But...much to my dismay everything checked out...and he said it usually does. The process using TurboTax was easy and quick. Painless other than paying more money than I would have wanted to. What a CPA wanted to charge me $1100 for, I paid less than $200 here. For straight forward taxes, I'd recommend.
Written by a customer while visiting turbotax.intuit.com