Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Decent platform, sneaky fees
on January 29, 2026
Posted by: Sammyc112
from Kansas
Turbo Tax is a good platform to file your taxes on. My only gripe is the multiple times they try to trick you into paying more money for things. The constant request to switch to MAX, the $40 to take the payment out of you return, and most frustrating: the sneaky $35 fee to receive your refund 5 days sooner. The last one is presented in a manner that leaves you to believe it is your only option other than using a checking account through credit karma. It wasn't until the final checkout that i researched the option and realized it could be bypassed. Very sneaky and I'm sure many people fell for it and ended up paying extra.
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
👍🏽
on January 29, 2026
Posted by: Shan 76
from NC
Good learning experiences and nice and friendly easy ways to do your taxes ! 👍🏽
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Awesome
on January 29, 2026
Posted by: Hulll
from Nebraska
Good experience. Price could be cheaper and less required questions to answer
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Wonderful!!!
on January 29, 2026
Posted by: Jmill9871
from Illinois
Product is easy to use, stores past information, auto fills in past information
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Took to much form someone only get600
on January 29, 2026
Posted by: Queen766544
from Ohio
Took to much from my check to file.............
.......
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 29, 2026
Posted by: Ronda_B
from Florida
Customer service was awesome. I was walked through the steps. Then, was able to file my taxes
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 29, 2026
Posted by: Teppo
from Missouri
It was an easy process doing the taxes. Didn't take long to completely finish our 2025 taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fast and easy
on January 29, 2026
Posted by: Sqdnldr
from Massachusetts
My experience was quick and informative. Many processes were quick without much hassle
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com