I love the step by step, provided explanations about terms that you are unfamiliar with, and live tax experts for those that may need additional assistance.
Only thing I have to say against turbo tax is the price to file by yourself is going up and that is an added expense that does not help file taxes. However I do appreciate the simple step by step process.
Overall it's a great tool but I don't like that I've been charged this year despite choosing the free options. Still good overall, I just get so little these days on my returns and every penny matters to me